Refund policy

At Taylor 3D, your satisfaction is our priority. Every item we make is produced with care, and we stand behind our work.

Damaged or Defective Items If your order arrives damaged, broken, or defective, contact us immediately with photos of the item and a brief description of the issue. We will make it right — whether that means reprinting and replacing your item or issuing a full refund. You will not be asked to jump through hoops. A photo and a message is all we need to get started. We cover return shipping for damaged or defective items on domestic US orders.

Not Happy With Your Order? If you receive your item and it's just not what you expected, reach out to us before opening a dispute or leaving a review. We are a small shop and we genuinely care. Tell us what's wrong and we will do our best to fix it — reprint, exchange, or refund. We are not here to give you a hard time.

How to Start a Return Contact us at support@taylor3d.store with your order number, a photo of the item, and a short explanation. Do not ship anything back without hearing from us first — unauthorized returns may not be accepted.

General Returns (Undamaged Items) We accept returns on undamaged items within 30 days of delivery. The item must be in its original condition. Return shipping for undamaged items is the customer's responsibility.

International Returns International customers are responsible for all return shipping costs regardless of the reason for the return.

Exchanges If you'd like a different color, size, or option, contact us. In many cases we can work something out without a traditional return