Taylor 3D Return & Refund Policy
We want you to be happy with your Taylor 3D purchase. Please review the policy below before requesting a return or cancellation.
Returns
We accept return requests for eligible items within 30 days after delivery.
To qualify for a return, the item must be:
- In the same condition in which it was received
- Unused and free from damage caused after delivery
- Returned with all included pieces, accessories, and packaging when reasonably possible
- Accompanied by proof of purchase or the original order information
To begin a return, contact us at:
Please include your order number, the item being returned, the reason for the return, and photographs when the item is damaged, defective, or incorrect.
Returns must be approved before being mailed. Items sent back without prior authorization may not be accepted.
Return Shipping
Taylor 3D provides free return shipping for approved returns within the United States.
After your return request is approved, we will provide return instructions and, when applicable, a prepaid return label. Products must be shipped to the return address provided with those instructions.
Original expedited-shipping charges are not refundable unless the item arrived damaged, defective, or incorrect.
Custom and Personalized Products
Because custom and personalized products are made specifically for the customer, they are generally not eligible for return because of a change of mind, incorrect customer-supplied information, or dissatisfaction with an approved design.
This includes, but is not limited to:
- Custom pet statues and memorials
- Personalized names, dates, plaques, or inscriptions
- Customer-requested colors or dimensions
- Products made from customer-supplied photographs or files
- One-of-a-kind commissioned designs
Custom products remain eligible for assistance when they arrive damaged, defective, materially different from the approved design, or incorrect because of an error by Taylor 3D.
Final-Sale Items
Items clearly marked Final Sale, Workshop Seconds, clearance, or otherwise sold with disclosed cosmetic defects are not eligible for ordinary returns.
Final-sale status does not remove your right to contact us if the item arrives damaged in transit or differs materially from its listing.
Cancellations
Orders may be canceled within 15 minutes of purchase, provided fulfillment has not already begun.
After the cancellation window ends, we cannot guarantee cancellation because production, material preparation, engraving, customization, or printing may already have started.
To request an immediate cancellation, contact:
Include your order number and write Cancellation Request in the subject line.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
Contact us as soon as possible if your item:
- Arrives damaged
- Contains a manufacturing defect
- Is missing components
- Is different from what you ordered
- Was damaged during shipping
Please provide clear photographs of the product, packaging, shipping label, and damaged area. Depending on the circumstances, we may offer a replacement, repair, replacement component, store credit, or refund.
Do not discard damaged products or packaging until we confirm that they are no longer needed.
Natural Characteristics of 3D-Printed Products
Visible layer lines, small seam marks, minor support-contact areas, subtle color variations, and slight dimensional differences are normal characteristics of 3D printing and do not necessarily constitute defects.
Silk, gradient, wood-filled, marble, fiber-reinforced, translucent, and other specialty materials may vary naturally between prints. Product colors can also appear somewhat different depending on lighting and display settings.
Refunds
Once a returned item is received, we will inspect it and notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. Processing time after approval depends on the customer’s bank, card issuer, or payment provider.
Taylor 3D reserves the right to reduce or decline a refund when a returned item is:
- Damaged after delivery
- Missing parts or accessories
- Returned in a materially different condition
- Used beyond what is reasonably necessary to inspect it
- Returned without authorization
- Ineligible under the custom-product or final-sale provisions above
Exchanges
We do not guarantee direct exchanges because many products are made to order. When an exchange is approved, we may process it as a return followed by a replacement order.
Contact
For returns, cancellations, damaged orders, or questions about this policy, contact:
Taylor 3D
Email: support@taylor3d.store